Complete IT Services

Services We Provide

Services are where we implement and apply our trade using our own staff. (as opposed to our Project Management or Consulting where the purpose is to guide, manage and mentor). Our services roughly break down into the following categories:

On-site Service Calls

We offer on demand support calls to help with your break/fix tickets:

  • Wi-Fi install, manage, troubleshoot, repair
  • Telephone Systems we service a number of manufacturers PBX, voicemail, paging, call centers.
  • Structured Cabling new network drops, relocations, repairs (alarm, surveillance, audio, networking, telephone).
  • Computer issues slow PCs, virus infections, upgrade, component level system board repairs.

Telephone or structured cabling:

Network or PC service:

Managed IT Services

With an ongoing service retainer, you get the benefits of discounted break/fix rates and the following services:

  • Audit Support We can help with compliance audits (like HIPAA) in processing, response and remediation
  • Scheduled Maintenance keep software patches up-to-date, preventative hardware maintenance at prescribed intervals
  • Corporate Procedures work with your IT departments to define procedures to keep in compliance with corporate, government, industry policy.
  • Corporate Policies work with your organization's leadership to create meaningful policies for: Internet usage, monitoring and reporting, disaster response, backups.
  • Disaster Planning after your building burns down is the wrong time to buy a fire extinguisher. After losing data to defective hardware or virus infection is too late to formulate a backup AND RECOVERY plan. We can develop: cold storage, warm sites, live failover environments.
  • Business Integration make sure technology is utilized in the most meaningful way for your specific organization

Contract Fulfillment

We work with national tech service providers to be the regional (Indiana/Michigan/Illinois) hands-and-feet for retail chains, restaurants, franchises, institutions for higher learning and medical centers.

Domain Logic is who actually does the work when the corporate help desks need help

  • IT Equipment repairs
  • IT rollouts
  • Auditing
  • Compliance reporting
  • Troubleshooting and Repairs
  • Site recovery and mediation